Returns Policy

We want you to be completely satisfied with your purchase. If you receive a faulty item, we’re here to help.

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Faulty Items

We offer returns only for faulty goods. You must notify us within 14 days of receiving your order if you believe an item is faulty.

To request a return:

1. Contact our customer service team at info@stylengrace.com.au with your order number and a description of the fault with photo's of fault.

2. If eligible, we will provide instructions on how to return the item.​

 

Inspection & Approval

All returned items will be inspected upon receipt. If the item is confirmed to be faulty, we will:

• Reimburse the original purchase price

• Refund the return shipping cost

Please retain your return postage receipt, as we require proof of shipping cost for reimbursement.

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Conditions

• Items must be returned in their original condition, unworn and with all tags attached.

• We do not accept returns for change of mind, wrong size, or style preference.

 

If you have any questions about our returns process, please reach out to us at               info@stylengrace.com.au

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This Returns Policy doesn’t affect your statutory rights provided by the Australian Consumer Law, which are the basic rights you have as a consumer. These statutory rights will be upheld in case of any inconsistencies with this Returns Policy.